User Experience in Cloud Computing Services-Based LMS: a Case Study
DOI:
https://doi.org/10.51519/journalisi.v5i4.600Keywords:
User experience, UX, LMS, Cloud Computing Service, e-LearningAbstract
This research explores user experiences with Learning Management Systems (LMS) in the context of online education, focusing on the Google Classroom application. Conducted at SDIT Salsabila 4 Jetis, Indonesia, the study navigates challenges faced during the transition to remote learning, particularly amid the COVID-19 pandemic. Evaluating features such as media upload, assignment scheduling, quizzes, and grading, the research identifies key areas of user engagement that require optimization. Effective teacher-student communication emerged as pivotal, underlining the need for tailored training programs to enhance teachers' proficiency with LMS features. Network stability also significantly influenced user experience. The study's insights emphasize the LMS's potential as a powerful educational tool and highlight specific areas for improvement. Recommendations include broader data collection across institutions, facilitating a nuanced understanding of LMS adoption curves. Moreover, targeted training initiatives are crucial, ensuring educators' comprehensive grasp of LMS functionalities. These findings provide a foundational framework for refining online education practices, promoting a more seamless and effective learning environment for educators and students alike.
Downloads
References
President RI, UU No 20 Tahun 2003, Tentang Undang-undang (UU) tentang Sistem Pendidikan Nasional. 2003. Accessed: Apr. 24, 2021. [Online]. Available: https://peraturan.bpk.go.id/Home/Details/43920/uu-no-20-tahun-2003
Didier Houssin, “World Health Organization (WHO): COVID-19 IHR Emergency Committee.” Accessed: May 30, 2021. [Online]. Available: https://www.who.int/groups/covid-19-ihr-emergency-committee
Mendikbud, Surat Edaran Mendikbud No 4 Tahun 2020, Tentang Pelaksanaan Kebijakan Pendidikan Dalam Masa Darurat Penyebaran Corona Virus Disease (Covid-19). 2020. Accessed: Mar. 24, 2021. [Online]. Available: https://pusdiklat.kemdikbud.go.id/surat-edaran-mendikbud-no-4-tahun-2020-tentang-pelaksanaan-kebijakan-pendidikan-dalam-masa-darurat-penyebaran-corona-virus-disease-covid-1-9/
P. M. Mell and T. Grance, “The NIST definition of cloud computing,” Gaithersburg, MD, 2011. doi: 10.6028/NIST.SP.800-145.
G. E. Zgheib and N. Dabbagh, “Social media learning activities (Smla): Implications for design,” Online Learning Journal, vol. 24, no. 1, pp. 50–66, 2020, doi: 10.24059/olj.v24i1.1967.
M. Ouadoud, A. Nejjari, M. Y. Chkouri, and K. E. El-Kadiri, “Learning Management System and the Underlying Learning Theories,” Lecture Notes in Networks and Systems, vol. 37, pp. 732–744, 2018, doi: 10.1007/978-3-319-74500-8_67.
R. Kraleva, M. Sabani, and V. Kralev, “An analysis of some learning management systems,” Int J Adv Sci Eng Inf Technol, vol. 9, no. 4, pp. 1190–1198, 2019.
Dapodikbud, “SEKOLAH KITA - (20403526) SD IT SALSABILA JETIS,” 2021. Accessed: Feb. 02, 2021. [Online]. Available: https://sekolah.data.kemdikbud.go.id/index.php/chome/profil/9026bd5c-2ef5-e011-94e4-8139dfcf6d0f
Z. Z. A. Thaariq, “The Use of Social Media as Learning Resources to Support the New Normal,” Teknodika, vol. 18, no. 2, p. 80, 2020, doi: 10.20961/teknodika.v18i2.42181.
J. A. N. Ansari and N. A. Khan, “Exploring the role of social media in collaborative learning the new domain of learning,” Smart Learning Environments, vol. 7, no. 1, 2020, doi: 10.1186/s40561-020-00118-7.
C. K. Chen and M. N. Almunawar, “Cloud learning management system in higher education,” in Opening Up Education for Inclusivity Across Digital Economies and Societies, IGI Global, 2019, pp. 29–51.
M. Ouadoud, A. Nejjari, M. Y. Chkouri, and K. E. El Kadiri, “Educational modeling of a learning management system,” in 2017 international conference on electrical and information technologies (ICEIT), IEEE, 2017, pp. 1–6.
R. Mahajan, P. Gupta, and T. Singh, “Massive Open Online Courses: Concept and Implications,” Indian Pediatr, vol. 56, no. 6, pp. 489–495, 2019, doi: 10.1007/s13312-019-1575-6.
L. McLoughlin and F. Magnoni, “The Move-Me project: reflecting on xMOOC and cMOOC structure and pedagogical implementation,” in Beyond the language classroom: researching MOOCs and other innovations, 2017, pp. 59–69. doi: 10.14705/rpnet.2017.mooc2016.671.
R. Montes-Rodríguez, J. B. Martínez-Rodríguez, and A. Ocaña-Fernández, “Case study as a research method for analyzing MOOCs: Presence and characteristics of those case studies in the main scientific databases,” International Review of Research in Open and Distance Learning, vol. 20, no. 3, pp. 59–79, 2019, doi: https://doi.org/10.19173/irrodl.v20i4.4299.
J. Koskinen, A. Kairikko, and M. Suonpää, “Hybrid MOOCs Enabling Global Collaboration Between Learners,” in Proceedings of the Seventh European MOOC Stakeholder Summit (EMOOCs 2021), 2021, pp. 35–48. doi: https://doi.org/10.25932/publishup-51030.
J. P. Espada, C. C. Rodríguez, V. García-Díaz, and R. G. Crespo, “Method for analysing the user experience in MOOC platforms,” in 2014 International Symposium on Computers in Education (SIIE), IEEE, 2014, pp. 157–162.
O. Korableva, T. Durand, O. Kalimullina, and I. Stepanova, “Studying user satisfaction with the MOOC platform interfaces using the example of coursera and open education platforms,” in ACM International Conference Proceeding Series, 2019, pp. 26–30. doi: 10.1145/3322134.3322139.
A. Nurhudatiana and A. S. Caesarion, “Exploring User Experience of Massive Open Online Courses (MOOCs) A Case Study of Millennial Learners in Jakarta, Indonesia,” in Proceedings of the 2020 9th International Conference on Educational and Information Technology, 2020, pp. 44–49.
H. Najafi, C. Rolheiser, L. Harrison, and W. Heikoop, “Connecting learner motivation to learner progress and completion in massive open online courses,” Canadian Journal of Learning and Technology/La revue canadienne de l’apprentissage et de la technologie, vol. 44, no. 2, 2018.
P. Kaewsaiha, “Usability of the learning management system and choices of alternative,” in International Conference on Education, Psychology, and Social Sciences, 2019, pp. 252–259.
M. Zhu, C. Bonk, and A. Sari, “Massive open online course instructor motivations, innovations, and designs: Surveys, interviews, and course reviews,” Canadian Journal of Learning and Technology/La revue canadienne de l’apprentissage et de la technologie, vol. 45, no. 1, 2019.
T. Snoussi, “Learning Management System in Education: Opportunities and Challenges,” International Journal of Innovative Technology and Exploring Engineering, vol. 8, no. 12S, pp. 664–667, 2019, doi: 10.35940/ijitee.l1161.10812s19.
M. Abdel-Basset, M. Mohamed, and V. Chang, “NMCDA: A framework for evaluating cloud computing services,” Future Generation Computer Systems, vol. 86, pp. 12–29, 2018.
E. A. Fadhil and S. Toker, “Cloud Computing Applications in Social Work and Education,” in Handbook of Research on Cyber Approaches to Public Administration and Social Policy, IGI Global, 2022, pp. 28–54.
A. Rashid and A. Chaturvedi, “Cloud Computing Characteristics and Services A Brief Review,” International Journal of Computer Sciences and Engineering, vol. 7, no. 2, pp. 421–426, 2019, doi: 10.26438/ijcse/v7i2.421426.
P. R. Kumar, P. H. Raj, and P. Jelciana, “Exploring Data Security Issues and Solutions in Cloud Computing,” in Procedia Computer Science, 2018, pp. 691–697. doi: 10.1016/j.procs.2017.12.089.
Downloads
Published
Issue
Section
License
Authors Declaration
- The Authors certify that they have read, understood, and agreed to the Journal of Information Systems and Informatics (JournalISI) submission guidelines, policies, and submission declaration. The submission has been prepared using the provided template.
- The Authors certify that all authors have approved the publication of this manuscript and that there is no conflict of interest.
- The Authors confirm that the manuscript is their original work, has not received prior publication, is not under consideration for publication elsewhere, and has not been previously published.
- The Authors confirm that all authors listed on the title page have contributed significantly to the work, have read the manuscript, attest to the validity and legitimacy of the data and its interpretation, and agree to its submission.
- The Authors confirm that the manuscript is not copied from or plagiarized from any other published work.
- The Authors declare that the manuscript will not be submitted for publication in any other journal or magazine until a decision is made by the journal editors.
- If the manuscript is finally accepted for publication, the Authors confirm that they will either proceed with publication immediately or withdraw the manuscript in accordance with the journal’s withdrawal policies.
- The Authors agree that, upon publication of the manuscript in this journal, they transfer copyright or assign exclusive rights to the publisher, including commercial rights














