Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

Pengukuran Tingkat Kepuasan Pengguna pada Portal Program Studi Sistem Informasi Bina Darma Menggunakan Metode End User Computing Satisfaction

Authors

  • Nurul Adha Oktarini Saputri Universitas Bina Darma, Indonesia
  • Alvin Alvin Universitas Bina Darma, Indonesia
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DOI:

https://doi.org/10.33557/journalisi.v2i1.43

Keywords:

website, user satisfaction, EUCS

Abstract

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.

 

Keywords: website, user satisfaction, EUCS

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Published

2020-03-11

Issue

Vol. 2 No. 1 (2020): Journal of Information Systems and Informatics

Section

Articles

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  1. The Authors certify that they have read, understood, and agreed to the Journal of Information Systems and Informatics (JournalISI) submission guidelines, policies, and submission declaration. The submission has been prepared using the provided template.
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  3. The Authors confirm that the manuscript is their original work, has not received prior publication, is not under consideration for publication elsewhere, and has not been previously published.
  4. The Authors confirm that all authors listed on the title page have contributed significantly to the work, have read the manuscript, attest to the validity and legitimacy of the data and its interpretation, and agree to its submission.
  5. The Authors confirm that the manuscript is not copied from or plagiarized from any other published work.
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  7. If the manuscript is finally accepted for publication, the Authors confirm that they will either proceed with publication immediately or withdraw the manuscript in accordance with the journal’s withdrawal policies.
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How to Cite

[1]
N. A. O. Saputri and A. Alvin, “Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method : Pengukuran Tingkat Kepuasan Pengguna pada Portal Program Studi Sistem Informasi Bina Darma Menggunakan Metode End User Computing Satisfaction”, journalisi, vol. 2, no. 1, pp. 154–162, Mar. 2020, doi: 10.33557/journalisi.v2i1.43.