An AI-Assisted Knowledge Management System Prototype for Fisheries Extension Officers: A Usability Evaluation

Authors

  • Dani Saepuloh IPB University, Indonesia
  • Irman Hermadi IPB University, Indonesia
  • Yani Nurhadryani IPB University, Indonesia
Pages Icon

DOI:

https://doi.org/10.63158/journalisi.v8i4.1817

Keywords:

AI-Assisted Knowledge Management System (KMS), Knowledge Mapping, Large Language Model (LLM), STAR Framework, Tacit Knowledge Externalization

Abstract

Fisheries extension officers accumulate tacit knowledge that is rarely documented and at risk of loss as senior officers retire, while existing systems lack structured capture and motivation mechanisms. This study develops and evaluates a Knowledge Management System (KMS) prototype integrating AI-guided narrative acquisition, knowledge mapping, and gamification to support tacit-knowledge externalization. Using PHP, MySQL, and Google Gemini 1.5 Flash, spoken field narratives are structured via the STAR framework under human review, visualized through a weighted expertise graph, and reinforced through a Self-Determination-Theory-based motivational mechanism. Ten fisheries extension officers (five senior, five junior) evaluated the prototype through scenario-based testing, the System Usability Scale, and interviews. Functional black-box testing confirmed that all six core scenarios (authentication, voice-based STAR extraction, moderation, knowledge mapping, gamification, and messaging) executed correctly (6/6, 100% pass rate), and the prototype achieved a mean SUS score of 83.5 (excellent), with qualitative findings indicating reduced perceived documentation burden and increased motivation, alongside dialect-recognition and internet-dependency limitations. This integrated prototype architecture demonstrates preliminary perceived effectiveness rather than validated organizational impact, given the small sample and short-term evaluation.

Downloads

Download data is not yet available.

References

[1] T. Yıldız, B. B. Akan, Ü. Sığrı, and M. Dabić, “Impact of knowledge-sharing culture on organizational creativity: Integrating explicit and tacit knowledge sharing as mediators,” J. Knowl. Manag., vol. 29, no. 4, pp. 1248–1277, 2025, doi: 10.1108/JKM-05-2024-0633.

[2] E. López-Meza, A. Terán-Bustamante, and S. N. Leyva-Hernández, “SECI model of knowledge management: A thematic analysis with emphasis on agricultural organizations,” Iberoam. J. Sci. Meas. Commun., vol. 4, no. 2, pp. 1–10, 2024, doi: 10.47909/ijsmc.133.

[3] Kementerian Kelautan dan Perikanan Republik Indonesia, “Visi misi Kementerian Kelautan dan Perikanan.” Accessed: Sep. 7, 2025.

[4] Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia, “Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 18 Tahun 2022 tentang Jabatan Fungsional Penyuluh Perikanan,” 2022.

[5] I. Nonaka, “The knowledge-creating company,” in The Economic Impact of Knowledge. Elsevier, 1998, pp. 175–187, doi: 10.1016/B978-0-7506-7009-8.50016-1.

[6] M. S. Alsharyofi and O. M. Ageeli, “The role of knowledge maps in supporting the application of knowledge management to improve the performance of the King Abdulaziz University Council: A literature review,” Int. J. Account. Econ. Stud., vol. 12, no. 4, pp. 285–290, 2025, doi: 10.14419/pxg59w75.

[7] Pusat Penyuluhan Kelautan dan Perikanan, “Memorandum Nomor 430/BPPSDM.2/HP.510/VII/2025,” Pusat Penyuluhan Kelautan dan Perikanan, 2025.

[8] D. Komarudin, S. Mu’minah, S. J. Praja, S. Setiawan, and F. Ruhana, “Sistem Pemerintahan Berbasis Elektronik (SPBE) sebagai instrumen inovasi pemerintah daerah dalam menjamin ketahanan pangan berkelanjutan,” Sci. J. Reflect. Econ. Account. Manag. Bus., vol. 8, no. 2, pp. 575–583, 2025, doi: 10.37481/sjr.v8i2.1092.

[9] I. H. Salsabella, A. Bakhtiar, and J. T. Ibrahim, “The role of agricultural extension workers in digital transformation at the Agricultural Extension Center in Lowokwaru Malang,” Agromix, vol. 15, no. 2, pp. 255–261, 2024, doi: 10.35891/agx.v15i2.4098.

[10] S. P. Brooks et al., “A framework to guide storytelling as a knowledge translation intervention for health-promoting behaviour change,” Implement. Sci. Commun., vol. 3, no. 1, Art. no. 35, 2022, doi: 10.1186/s43058-022-00282-6.

[11] I. Hermadi, A. M. C. Hafidz, A. Asfarian, Y. Nurhadryani, and N. F. Fidaroina, “Development of back-end of a rural participation based knowledge management system of smallholder palm plantation,” in Proc. 2020 Int. Conf. Comput. Sci. Appl. Agric. (ICOSICA), Bogor, Indonesia, 2020, pp. 1–6, doi: 10.1109/ICOSICA49951.2020.9243252.

[12] Y. Nurhadryani, F. Nuryantika, I. Hermadi, and H. F. Ahmad, “Pengembangan modul front-end KMS desa digital untuk meningkatkan adopsi inovasi digital pada desa di Indonesia,” J. Ilmu Komput. Agri-Informatika, vol. 12, no. 1, pp. 72–78, 2025, doi: 10.29244/jika.12.1.72-78.

[13] A. D. Syazwina and A. Ikhwan, “Pengembangan knowledge management system untuk peningkatan pemahaman pegawai di Badan Perencanaan dan Pembangunan Daerah Kota Medan,” INOVTEK Polbeng Seri Inform., vol. 9, no. 1, pp. 203–213, 2024, doi: 10.35314/isi.v9i1.4039.

[14] A. S. Mahgfiroh, S. Afiyah, T. E. Deliya, I. I. Gutandjala, and A. Ramadhan, “Knowledge management system for preserving, sharing and enhancing the knowledge of employees,” in Proc. 3rd Int. Conf. Intell. Cybern. Technol. Appl. (ICICyTA), Denpasar, Indonesia, 2023, pp. 295–299, doi: 10.1109/ICICyTA60173.2023.10429005.

[15] Y. Sugiarti, A. I. Suroso, I. Hermadi, E. Sunarti, and F. B. M. Yamin, “Challenges of implementing knowledge management systems in agribusiness for Aglaonema farmers,” Appl. Inf. Syst. Manag., vol. 8, no. 1, pp. 37–44, 2025, doi: 10.15408/aism.v8i1.44074.

[16] D. R. Pelealu, “The effect of knowledge management system and knowledge sharing on employee performance and loyalty,” Indones. Interdiscip. J. Sharia Econ., vol. 5, no. 1, pp. 371–389, 2022, doi: 10.31538/iijse.v5i1.2162.

[17] D. E. O’Leary, “Large language models and applications: The rebirth of enterprise knowledge management and the rise of prompt libraries,” IEEE Intell. Syst., vol. 39, no. 2, pp. 72–75, 2024, doi: 10.1109/MIS.2024.3366648.

[18] X. He and T. Burger-Helmchen, “Evolving knowledge management: Artificial intelligence and the dynamics of social interactions,” IEEE Eng. Manag. Rev., vol. 53, no. 5, pp. 215–231, 2025, doi: 10.1109/EMR.2024.3519342.

[19] G. Zuin, S. Mastelini, T. Loures, and A. Veloso, “Leveraging large language models for tacit knowledge discovery in organizational contexts,” arXiv:2507.03811, 2025.

[20] R. M. Ryan and E. L. Deci, “Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being,” Am. Psychol., vol. 55, no. 1, pp. 68–78, 2000, doi: 10.1037/0003-066X.55.1.68.

[21] I. Etikan, S. A. Musa, and R. S. Alkassim, “Comparison of convenience sampling and purposive sampling,” Am. J. Theor. Appl. Stat., vol. 5, no. 1, pp. 1–4, 2016, doi: 10.11648/j.ajtas.20160501.11.

[22] J. Nielsen and T. K. Landauer, “A mathematical model of the finding of usability problems,” in Proc. SIGCHI Conf. Human Factors Comput. Syst. (CHI ’93), Amsterdam, The Netherlands, 1993, pp. 206–213, doi: 10.1145/169059.169166.

[23] L. Faulkner, “Beyond the five-user assumption: Benefits of increased sample sizes in usability testing,” Behav. Res. Methods Instrum. Comput., vol. 35, no. 3, pp. 379–383, 2003, doi: 10.3758/BF03195514.

[24] J. Brooke, “SUS: A quick and dirty usability scale,” in Usability Evaluation in Industry, P. W. Jordan, B. Thomas, B. A. Weerdmeester, and I. L. McClelland, Eds. London, U.K.: Taylor & Francis, 1996, pp. 189–194.

[25] H. Tang, N. Xi, X. Yang, and J. Hamari, “Gamification and knowledge sharing: A meta-analytic review,” in Proc. 32nd Eur. Conf. Inf. Syst. (ECIS), Paphos, Cyprus, 2024, paper 4.

[26] V. Braun and V. Clarke, “Using thematic analysis in psychology,” Qual. Res. Psychol., vol. 3, no. 2, pp. 77–101, 2006, doi: 10.1191/1478088706qp063oa.

[27] A. Bangor, P. Kortum, and J. Miller, “Determining what individual SUS scores mean: Adding an adjective rating scale,” J. Usability Stud., vol. 4, no. 3, pp. 114–123, 2009.

[28] J. Sauro, A Practical Guide to Measuring Usability: 72 Answers to the Most Common Questions About Quantifying the Usability of Websites and Software. Denver, CO, USA: Measuring Usability LLC, 2010.

[29] E. Papagiannidis, P. Mikalef, and K. Conboy, “Responsible artificial intelligence governance: A review and research framework,” J. Strateg. Inf. Syst., vol. 34, no. 2, Art. no. 101885, 2025, doi: 10.1016/j.jsis.2024.101885.

Downloads

Published

2026-08-22

Issue

Vol. 8 No. 4 (2026): August

Section

Articles

License

Copyright (c) 2026 Journal of Information Systems and Informatics

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors Declaration

  1. The Authors certify that they have read, understood, and agreed to the Journal of Information Systems and Informatics (JournalISI) submission guidelines, policies, and submission declaration. The submission has been prepared using the provided template.
  2. The Authors certify that all authors have approved the publication of this manuscript and that there is no conflict of interest.
  3. The Authors confirm that the manuscript is their original work, has not received prior publication, is not under consideration for publication elsewhere, and has not been previously published.
  4. The Authors confirm that all authors listed on the title page have contributed significantly to the work, have read the manuscript, attest to the validity and legitimacy of the data and its interpretation, and agree to its submission.
  5. The Authors confirm that the manuscript is not copied from or plagiarized from any other published work.
  6. The Authors declare that the manuscript will not be submitted for publication in any other journal or magazine until a decision is made by the journal editors.
  7. If the manuscript is finally accepted for publication, the Authors confirm that they will either proceed with publication immediately or withdraw the manuscript in accordance with the journal’s withdrawal policies.
  8. The Authors agree that, upon publication of the manuscript in this journal, they transfer copyright or assign exclusive rights to the publisher, including commercial rights

Most read articles by the same author(s)