Kristiani E, Marcel M. Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory. journalisi [Internet]. 2024 Dec. 17 [cited 2026 Mar. 7];6(4):2611-3. Available from: https://www.journal-isi.org/index.php/isi/article/view/904