Marcel, Marcel, and Garpepi Hanief Aotearoa. “Enhancing IT Service Desk for Hybrid Work: Insight from a TOE and TTF Case Study”. Journal of Information Systems and Informatics 7, no. 1 (March 28, 2025): 848–869. Accessed March 7, 2026. https://www.journal-isi.org/index.php/isi/article/view/971.