Tabuni, Gasper, and Yerik Afrianto Singgalen. “Evaluating Digital Narratives in Heritage Tourism and Museum: Content Analysis, Toxicity Score, and Sentiment Classification Trough SVM and SMOTE”. Journal of Information Systems and Informatics 6, no. 3 (September 23, 2024): 1822–1851. Accessed March 7, 2026. https://www.journal-isi.org/index.php/isi/article/view/834.