Purnama, Arga Aditia, and Yoannes Romando Sipayung. “Sentiment Analysis of Public Service Using Naïve Bayes Classifier”. Journal of Information Systems and Informatics, vol. 7, no. 3, Sept. 2025, pp. 2439-57, https://doi.org/10.51519/journalisi.v7i3.1207.