J. M. Ayomi, A. V. Vitianingsih, Y. Kristyawan, A. L. Maukar, and T. Widiartin, “Sentiment Analysis of User Reviews for the PLN Mobile Application Using Naïve Bayes and Long Short-Term Memory”, journalisi, vol. 7, no. 4, pp. 3849–3873, Dec. 2025, doi: 10.63158/journalisi.v7i4.1342.