Kristiani, Evelline, and Marcel Marcel. 2024. “Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated With Socio-Technical Systems Theory”. Journal of Information Systems and Informatics 6 (4), 2611-31. https://doi.org/10.51519/journalisi.v6i4.904.