AYOMI, Jose Mario; VITIANINGSIH, Anik Vega; KRISTYAWAN, Yudi; MAUKAR, Anastasia Lidya; WIDIARTIN, Tjatursari. Sentiment Analysis of User Reviews for the PLN Mobile Application Using Naïve Bayes and Long Short-Term Memory. Journal of Information Systems and Informatics, [S. l.], v. 7, n. 4, p. 3849–3873, 2025. DOI: 10.63158/journalisi.v7i4.1342. Disponível em: https://www.journal-isi.org/index.php/isi/article/view/1342. Acesso em: 7 mar. 2026.