MARCEL, Marcel; MARZUQI, Tubagus Ahmad. A Novel UX-Centered ITSM Framework for Technology Startups: Beyond Traditional Service Management. Journal of Information Systems and Informatics, [S. l.], v. 7, n. 2, p. 1552–1591, 2025. DOI: 10.51519/journalisi.v7i2.1118. Disponível em: https://www.journal-isi.org/index.php/isi/article/view/1118. Acesso em: 7 mar. 2026.