MARCEL, Marcel; AZHAR, Nur Chalik. Contextual ITSM Adoption Across Educational Levels: A University and a Secondary School in Jakarta. Journal of Information Systems and Informatics, [S. l.], v. 7, n. 2, p. 1105–1147, 2025. DOI: 10.51519/journalisi.v7i2.1081. Disponível em: https://www.journal-isi.org/index.php/isi/article/view/1081. Acesso em: 7 mar. 2026.