KRISTIANI, Evelline; MARCEL, Marcel. Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory. Journal of Information Systems and Informatics, [S. l.], v. 6, n. 4, p. 2611–2631, 2024. DOI: 10.51519/journalisi.v6i4.904. Disponível em: https://www.journal-isi.org/index.php/isi/article/view/904. Acesso em: 7 mar. 2026.