AGUSTINA, Merry; SAHFITRI, Vivi; ASTUTI, Triani. Analysis of Online Transportation User Satisfaction Using the Customer Satisfaction Index (CSI) and Important Performance Analysis (IPA) Methods In Palembang City. Journal of Information Systems and Informatics, [S. l.], v. 4, n. 4, p. 1063–1075, 2022. DOI: 10.51519/journalisi.v4i4.396. Disponível em: https://www.journal-isi.org/index.php/isi/article/view/396. Acesso em: 7 mar. 2026.