[1]
Kristiani, E. and Marcel, M. 2024. Improving IT Service Management (ITSM) Capability in Small Application Development Firms Using FitSM: A Case Study Integrated with Socio-Technical Systems Theory. Journal of Information Systems and Informatics. 6, 4 (Dec. 2024), 2611-2631. DOI:https://doi.org/10.51519/journalisi.v6i4.904.